Question 1

How do I book a truck in Pakistan?

Accepted Answer

To book a truck on TruckLoad.pk, simply register as a shipper, post your load details including pickup and delivery locations, cargo specifications, and delivery timeline. Verified carriers will then bid on your load, and you can select the best offer based on price, carrier ratings, and reviews.

Question 2

How does the bidding process work?

Accepted Answer

Once you post a load, registered carriers can view it and submit their bids with their proposed rates and delivery schedules. You will receive notifications for each bid. You can review the carrier profiles, ratings, and past performance before accepting a bid. The platform allows you to compare multiple bids and choose the one that best fits your requirements.

Question 3

Are carriers on TruckLoad.pk verified?

Accepted Answer

Yes, all carriers on TruckLoad.pk go through a verification process. We verify their business registration documents, vehicle ownership, driver licenses, and insurance. Each carrier also has a rating system based on past deliveries, allowing you to make informed decisions.

Question 4

What payment methods are supported?

Accepted Answer

TruckLoad.pk supports multiple payment methods including bank transfers, mobile wallets (JazzCash, Easypaisa), and credit/debit cards. Payments are secure and can be released after successful delivery confirmation. We also offer escrow services for added security.

Question 5

How can I track my shipment?

Accepted Answer

Once your load is assigned to a carrier and the journey begins, you can track your shipment in real-time through your dashboard. The platform provides GPS tracking, estimated arrival times, and allows you to communicate directly with the driver through the app.

Question 6

What types of cargo can I ship?

Accepted Answer

TruckLoad.pk supports a wide range of cargo types including general freight, containers, bulk materials, perishables, industrial equipment, and more. When posting a load, you can specify the cargo type, dimensions, weight, and any special handling requirements. Some restricted items may require additional documentation.

Question 7

What are the fees for using TruckLoad.pk?

Accepted Answer

For shippers, posting loads is free. We charge a small service fee only when a booking is successfully completed. For carriers, registration is free and we charge a commission on completed deliveries. Detailed pricing is available on our pricing page.

Question 8

How do I register as a carrier?

Accepted Answer

To register as a carrier, click on "Register" and select "Carrier" as your account type. You will need to provide your business details, vehicle information, driver licenses, insurance documents, and banking information. Our team will verify your documents within 24-48 hours. Once approved, you can start bidding on loads.

Question 9

What if there is a problem during delivery?

Accepted Answer

TruckLoad.pk provides 24/7 customer support. If any issues arise during delivery, you can contact our support team through the app, phone, or email. We also have a dispute resolution process where both parties can present their case. For additional protection, you can opt for cargo insurance.

Question 10

Can I cancel a booking?

Accepted Answer

Yes, you can cancel a booking, but cancellation policies vary depending on the timing. Free cancellations are typically allowed up to 24 hours before pickup. Cancellations made closer to pickup time may incur fees. Specific terms are shown when you accept a bid.

Question 11

Which cities does TruckLoad.pk operate in?

Accepted Answer

TruckLoad.pk operates across all major cities in Pakistan including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and Sialkot. We continuously expand our network to cover more regions and routes.

Question 12

How long does verification take for new carriers?

Accepted Answer

Carrier verification typically takes 24-48 hours once all required documents are submitted. Our team reviews business registration, vehicle documentation, driver licenses, and insurance certificates. You will receive email and SMS notifications once your account is approved.

Question 13

Is cargo insurance available?

Accepted Answer

Yes, TruckLoad.pk offers optional cargo insurance for added protection. You can select insurance coverage when posting a load. The insurance premium is based on the declared cargo value. In case of damage or loss, claims can be filed through our platform.

Question 14

How do ratings and reviews work?

Accepted Answer

After each completed delivery, both shippers and carriers can rate each other and leave reviews. Ratings are based on factors like timeliness, communication, cargo handling, and professionalism. These ratings help build trust in the community and help users make informed decisions.

Question 15

Can I schedule deliveries in advance?

Accepted Answer

Yes, you can post loads with future pickup dates. This allows carriers to plan their routes in advance and you may receive better rates. You can post loads up to 30 days in advance.

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