We have simplified the booking process for you. You can place a booking request online
through our website or Truckload.pk Shippers App, drop a request through WhatsApp or you
can call our customer care number +92 31444 56736. Our team after verification finds the
nearest truck for you.
Once our system receives your booking, you will be notified of the approximate distance
that your goods will travel, and accordingly, your bill amount will be calculated. If
you are a customer who needs trucks on regular basis, we advise you to push your request
after registering through Truckload.pk shippers APP which will give you greater control
to book and manage your shipments. We instantaneously give you the best rate online
through our network based on the mode of the shipment you have chosen; we
instantaneously give you the best rate online.
For some of the regular routes, we do give you the rates information if you are booking
through the web platform.
We notify our registered customers with daily market rates information for long-haul
lanes such as Lahore-Karachi, Karachi outbound to main cities & industrial Hubs in
Punjab through Truckload.pk Shipper’s Mobile app through in-app notifications. To
receive the notifications, the user must have signed up for the APP and actively logged
in to the system.
Yes, our system provides end-to-end fully automated workflows that can help you to book
the truck and get a complete grip on the entire journey of the cargo movement. You can
either choose to single-source your request and Truckload.pk team will fully manage and
match your request and connect with you a suitable truck registered in our system.
Alternatively, you can go for bidding mode enabled, and the verified carriers registered
on our system will compete with each other by quoting you suitable market rates.
In case you do not need a full truck to move your cargo, Truckload.pk provides door to
door Less than Truckload(LTL) Services, and will charge you only for the space that your
cargo will consume in the truck, thus saving you a substantial amount of money during
the process. Moreover, we provide door-to-door and store-to-store services for the
sizeable LTL cargo.
Yes, you can cancel your booking through the Truckload.pk Shipper APP, Cancellation will
then be approved as per the terms and conditions. A cancellation fee would also be
applicable in certain cases.
Currently, we are accepting bookings at least an hour before your desired pick-up time.
For certain types of specialized trucks, you need to plan well in advance to make sure
that we provide you the required vehicle at the desired time.
No, the Website / App gives an Estimate cost and the final fare will be shared by our
customer service representatives after verification of your pickup and drop location,
weight, material details, etc. Moreover, the rates for the trucks on the key lanes
changes due to demand/supply constraints and fuel price adjustments. The estimates we
have reflected on our platform are the average fares which are not necessarily to
validated exactly.
In the case of Advanced booking, customers have to pay a token amount via an
IBFT banking channel to our designated company bank account for booking confirmation.
The Remaining payment needs to be settled at the time of loading (90%), and the balance
10% of the amount shall be paid at the time of arrival before unloading.
Deferred Payment Terms:
We offer deferred payment terms for corporate customers, which could range
between seven (07) to thirty (30) days upon presentation of the Sales Tax Invoice along
with the signed Delivery Notes. However, we do have a certain procedure to follow before
we enter into a deferred payments agreement with any customer.
We strongly advise our customers to arrange their “own labor” for the loading &
off-loading of the cargo at their sites. It is practically impossible for us to arrange
the labor at the remote stations to load & offload the cargo from the trucks. Moreover,
it also creates a coordination nightmare for our staff.
Truckload.pk provides full truck transport services (FTL), Partial Trucks for loose
cargo Transport Service (LTL), Car carrier, and heavy bikes Transportation service.
Truckload.pk is not a courier company, so we cannot handle the parcels & couriers.
Yes, you will, we do not sugar coat the rates as well as we do not overcharge the
customers. Moreover, we do not provide an oversize vehicle to any customer if there is
no genuine need, apart from mitigating the risk of household personal effects (Household
Items) that might not fit in a smaller vehicle.
Truckload.pk is not an insurance company, so we do not provide “Inland Transit
Insurance” to cover your cargo against any anticipated losses. It is the Shippers
Responsibility to arrange the insurance for their commercial cargo in advance. However,
we can help the shippers to obtain the Insurance from Tier-1 insurance providers in
Pakistan.
It is advisable for the customers(shipper’s) to keep a valid “Inland Transit Insurance”
and “All Risk Insurance” in order to keep them safe from any unanticipated losses caused
by events that are beyond Truckload.pk control.
